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Discount Auto Parts

Shop Discount Auto Parts by Make, Model and Year

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Buy Auto Parts For Less

You work hard for your money and deserve auto parts, truck parts and car parts and accessories for less. A lot less! Don't buy auto parts online until you check out our extensive online parts catalog as well as savings up to 80% off list prices! With years of reliable service, thousands of discount automotive parts, low prices, fast shipping, and great customer service, Discount Auto Parts has the parts and accessories you need at prices you will love. Why discountautoparts.com? Because everything we do is about saving you money!

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Auto Parts Experts

The Discount Auto Parts team is dedicated to one thing: Provide the best online auto parts shopping experience at the lowest cost. Ordering car parts online should be a seamless experience start to finish. The selection of discount car parts we offer have been handpicked by individuals with more than 20 years of industry experience. Reassuring you we will provide top quality car and truck parts guaranteed to save you more than your local auto parts store. So, don’t wait, browse our catalog of the best auto parts online now!

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Easy 30-Day Returns

At Discount Auto Parts we believe you can find the correct discount replacement part you may need for your vehicle on our site. If you order a part that you are not completely satisfied with, we will accept your return within 30 days after purchase and you will be given your money back! As a trusted supplier of dependable high-quality auto parts and accessories, we want our customers to be confident in themselves when purchasing auto parts online.

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Sours: https://www.discountautoparts.com/

Frequently Asked Questions

Don't see your question here? Ask your own!

Phone: (800) 616-1489 | Contact Us

Parts and requests

Who receives my email and questions?

Our customer service team receives all email requests. Feel free to ask us any questions you have. Our goal is to make sure that the part you get is the part you need.

With your email request, please include as much detail as possible about your order or the item you are looking for. Also, include the VIN, the name of the part you are looking for, and any other relevant information, when applicable.

Why can't I browse parts by location?

We have more than 200 locations nationwide, and we ship parts from our warehouses within 24 hours. That means if you search by location, you may not see the part you need. But we still may have it in stock nearby! To ensure you receive your part as quickly as possible, when you place your order we quickly locate the closest warehouse that has your part in stock to ship it right to you.

In short, we're not limited to location, and we don't want you to miss out on great deals.

How does LKQ know what auto parts fit my request?

Any request you send us is dispatched to Customer Service experts who have many years of experience and broad knowledge of auto and truck parts. Furthermore, our comprehensive database helps us determine the year, make, and model of your vehicle to locate compatible parts.

If you see any part that you believe will work, please contact a sales representative before ordering,especially if it does not show up under the listings of exact matches.

We also guarantee that if our database shows a part will fit and work correctly, but you find that it is not the correct fit, we cover the cost of the part and shipping through our 30-day no-hassle warrant.

Returns and refunds

May I return a part if it does not fit?

Yes. If we recommended a part that is marked on our website as compatible with your vehicle but isn't, you are covered under our 30-day no-hassle warranty.

May I return a part if it is the wrong color?

We cannot accept part returns due to color mismatches or guarantee color to match your vehicle. We sell used OEM auto parts from various makes and models, with varying color shadings and changes. Color differences may result from such factors as environmental effects and degrees of wear. Therefore we cannot guarantee a part that will fit your vehicle will also be an accurate color match. We recommend consulting with an automotive painting professional to match the used part to your vehicle’s color. We also cannot accept returned parts that have been painted after purchase.

What can I do if I receive a damaged part?

If you receive a damaged part, you must sign for the shipment as "received damaged". The shipping company will then be responsible for the damaged part.

After receiving and signing for the part, contact our Customer Service team at (800) 616-1489, and we'll assist you with the claim and replacement process.

Shipping and delivery

When can I expect delivery of my order?

You can expect most packages to be delivered within five to 10 business days.

We process your order within 24 business hours after receipt of full payment, and items will leave our facilities within two business days after processing.

We provide you with tracking information via email 24 to 48 hours after your item has shipped.Please ensure you have provided us with a valid email address, and check your spam or junk folder as communications from LKQ Online may not make it past your filter, depending on your settings.

If after 10 business days you haven't received your order, please contact our shipping department at [email protected]

Why was my order delayed?

Your order may be delayed if we are missing information necessary for processing. If this is the case, we will email you within 48 hours of receiving your order. Please check your spam or junk folder as communications from LKQ Online may not make it past your filter, depending on your settings.

If you have not received an email from us and have not received your order after 10 days, please contact our shipping department at [email protected]

Remember that we cannot ship to a post office box or an APO. If you order a freight item (such as seats, engines, transmissions, running boards, or bumpers), we must have your business name, physical address, and daytime phone number.

Will there be a handling fee for my order?

Yes. The handling fee covers packaging materials needed to provide the safe arrival of your purchase. We typically include this fee with the shipping charge.

Can I arrange my own shipping?

No. We use very carefully selected commercial carriers to provide the best US coverage and care for your products. We therefore do not allow customers to arrange for their own shipping. By letting us package items, select the best shipping method, and coordinate freight pick-ups, you are guaranteed the most secure and efficient shipping course at the best possible price.

Will you ship freight items to Canada or elsewhere outside the US?

LKQ Online will only ship to the continental 48 United States. At this time, we cannot ship to Hawaii, Alaska, Canada, Mexico, Puerto Rico, or elsewhere overseas.

What shipping methods does LKQ Online use?

We ship more than 75 percent of our items via UPS Ground service. We do not use the United States Postal Service, and therefore cannot ship to a post office box or APO address. Occasionally, we ship ground packages via FedEx. Large or oversized items(motors, transmissions, seats, wheels, bumpers, and tires) will ship via LTL Freight Carriers.

How will you ship my engine, bumper, seat, or other large item?

For large items such as those mentioned above, we ship via less-than-truckload (LTL) freight carriers.

The costs to ship these types of items begin at $100 and can exceed $1,000 for complete engines with transmissions or transaxles. In most cases, we place and band these items on 4x4 or 6x6 pallets, and cover or wrap them.

We must ship these parts to a commercial address with docking and forklift capabilities. If you do not have a location such as this available to you, we can ship the items to the closest freight terminal to your ZIP code.

For an additional $75 charge, we will ship to a commercial address without a loading dock or to a residential address using a delivery truck with a lift gate. Your products will be unloaded only at the curb. We cannot unload onto a driveway or into a garage. Please make arrangements to move your items from the curb to a secure location.

Upon delivery of your order, you should immediately inspect the cartons for any damage that may have occurred during shipment. Carefully inspect the packaging as well as its contents. It is normal for the carton to show some wear.

The shipping charge does not include removal of any pallets, cartons, or other packaging materials.

The freight trucking company is not responsible for unloading the items from the truck, or carrying the parts into your building. Your item is likely to be heavy and large, and therefore we recommend having a forklift or other help unloading and moving the item. The total shipping charge does not include inside delivery or removal of cartons.

Why does it cost so much to ship airbags?

Airbags are considered hazardous materials by the U.S. Department of Transportation, and therefore require special packaging and care to ship properly and safely.

Up to two airbags can be combined for shipping if they ship from the same location. We cannot combine shipping if multiple airbags in one order ship from different locations. Airbags do not include the module, unless otherwise stated.

I live in New York State. Why can't I buy a used airbag from you?

Due to a New York State law banning the installation of used airbag equipment in vehicles, LKQ cannot ship airbags to residents of the State of New York.

We also cannot ship airbags to any location outside the continental United States, including Alaska, Canada, Hawaii, and Puerto Rico. No air shipments of airbags are allowed.

To learn more about HAZMAT items and the reasons for the high cost of shipping an airbag, visit www.dot.gov.

Free Shipping Terms and Conditions

Free ground shipping applies to orders shipped to address in the continental United States and excludes Alaska and Hawaii. Shipping to a Post Office box or APO address is not available. Free Shipping excludes wheels, transmissions, axels and any product that ships via freight. LKQ Online is not responsible for return shipping costs. Offer cannot be combined with any other offer, discount, special pricing or promotion. LKQ Online reserves the right to cancel or modify this offer at any time without notice.

Warranties

What sort of warranty will I receive with my purchase?

All items sold through LKQ Online except airbags, seat belt assemblies, and tires (sold "as is") carry a free six-month warranty. Prices of these extended warranties vary according to each part. Should there be any defect in a part we ship, we guarantee to replace it, repair it, or refund your purchase price. See our Warranty page.

Download warranties here (PDF)

Payments

Can I pay for or pick up my LKQ Online order at a local plant?

No. All LKQ Online orders must be paid in full at the time of ordering, before we can ship any products. Also, because the parts must be shipped via UPS or freight carrier, we do not offer local pickup.

I have already paid for my item but still owe sales tax. How do I pay for that?

We accept both PayPal and all major credit cards (Visa, MasterCard, Discovery, and American Express) for sales tax payments.  If your PayPal account with LKQ Online shows a balance, we will contact you using information provided at checkout to arrange for payment.

To pay by phone with a credit card, please call our office toll free at (800) 616-1489.

Sours: https://www.lkqonline.com
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Carquest Auto Parts #12280 AP Auto Parts

Free Curbside and In-Store Pickup at all locations in 30min, Free Advance Same Day® Delivery (where applicable). Order with our mobile app for the best shopping experience. Learn more

Day of the WeekHours
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
Saturday8:00 AM - 5:00 PM
SundayClosed

8:00 AM - 5:00 PM8:00 AM - 5:00 PM8:00 AM - 5:00 PM8:00 AM - 5:00 PM8:00 AM - 5:00 PM8:00 AM - 5:00 PMClosed Today

501 W Erie Ave

PhiladelphiaPA19140

Store Hours:

Day of the WeekHours
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
Sat8:00 AM - 5:00 PM
SunClosed

Nearby Stores

Location Photo

IN-STORE SPECIALS

YOU DON'T WANT TO MISS THESE DEALS

Browse our monthly flyer to find great deals on the parts you need. Shop online or in-store.

Learn More

Services at AP Auto Parts

Team members at Carquest Auto Parts #12280 in Philadelphia, PA are here to ensure you get the right parts—the first time. Our stores also offer a variety of free services and convenient hours to help make your life easier and your driving experience as smooth as possible

Sours: https://www.carquest.com/stores/pa/philadelphia/12280
Rockauto.com Review - Rockauto Customer Service - 608.661.1376 Rockauto.com Phone Number
Shopping Cart & Checkout > How do I...
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Shopping Cart & Checkout > How do I...
...go back to the catalog to find another part?1
Click "Continue Shopping" at the bottom left of the cart.
continue shopping


Or, navigate back and forth between the catalog and your cart using the tabs at the top of the page.
tabs at the top


Shopping Cart & Checkout > How do I...
...show my cart to my friend or mechanic?2
Click print or email at the top of the cart.
share cart

Type your email address, your name, a message, and your friends’ email addresses, then click "Send Email". Your friends will receive an email from our server, with a link that will open a copy of your shopping cart on our website. We don’t save email addresses; we include yours in the message so your friends can reply to you and not us.
share cart via email

Shopping Cart & Checkout > How do I...
...work on more than one cart at a time?3

Shopping Cart & Checkout > How do I...

Shopping Cart & Checkout > How do I...
...delete parts from my cart?5
Click deletenext to the part.
delete part

Shopping Cart & Checkout > How do I...
...see my cart on another computer?
First, log into your account (see"How do I log into my account?)". Then, carts will be tied to your account and you can view them from any other computer on which you log into your account.

Shopping Cart & Checkout > How do I...
...place an order over the phone?
All orders are placed through our website, RockAuto.com. Online self-service keeps prices low!
Shopping Cart & Checkout > Shipping

Shopping Cart & Checkout > Shipping
What does "Shipping Location A/B/C…" mean?6
The parts in your shopping cart are not all stocked at the same location. Arbitrary letters A B C trucks indicate which parts can ship together. If you choose parts that are not stocked in the same place, there will be a separate charge for each location. To find parts that can ship together, see "Which parts cost least to ship?"

Shopping Cart & Checkout > Shipping
Do you ship to my location?7
We can arrange shipping of our parts to everywhere in the world, including APO and PO Boxes, unless prohibited by law. To see shipping options, add parts to the cart, then select your country and enter your postal code (zip code). If any restrictions apply, you'll see an explanation message.

Shopping Cart & Checkout > Shipping
What shipping methods do you offer?8
We can arrange shipping with several small-package carriers (FedEx, DHL, etc.) as well as mail (USPS, Canada Post, etc.) and truck freight. Customers in most destinations can choose among economy and expedited methods as well.

To view shipping options available for your order, add items to your shopping cart and enter your country and postal code:
shipping cost

Common questions about shipping methods:
Who will deliver my order?"Mail" or "Post" in a shipping method name means your mail carrier (USPS, Canada Post, etc.) will deliver your package. Other shipping methods are delivered by private carriers (FedEx, DHL, etc. -- whichever is most cost-effective based on your location and our warehouse location). Mail carriers can deliver to post office boxes; private carriers cannot.
Is the delivery speed guaranteed?See "When can I expect delivery?".
What is “Consolidated” shipping?Consolidated shipping methods reduce shipping costs for international customers by combining multiple orders for customs brokerage. Once in the destination country, shipments are then distributed to local carriers for final delivery. Your package may be delivered by your mail carrier (USPS, Canada Post, etc.) or a private carrier (FedEx, DHL, etc.).
What is truck freight, and do I need a liftgate?Truck Freight is used for shipments too large or too heavy for small-package companies like FedEx (see "Will I have to sign for my package?"). Some truck freight methods allow you to choose "With Liftgate", at slightly higher cost. A liftgate lowers items from the truck to the ground -- useful if you do not have a loading dock and your parts are too heavy to unload by hand.
Do you offer free shipping?No, we offer reliably low prices, instead (see "Do you offer free shipping?").

Shopping Cart & Checkout > Shipping
Can I ship on my own account?
RockAuto arranges shipping on behalf of customers, passing along discounted rates we negotiate with the carriers. We quote rates in real time for each shopping cart, which is why you must ship using RockAuto‘s account (and cannot use your own carrier account to pay for an order's shipping).

Shopping Cart & Checkout > Shipping
When can I expect delivery?9
To see estimated delivery times, add parts to the cart, then select your country and enter your postal code (zip code).

Transit times and "Receive by" dates shown are estimates, considering time for our warehouse to process your order and transit time for selected shipping method by the carrier. If you choose a part listed with a delay (see "…X Day Delay") we will account for the lead time in your delivery estimate. However, if you choose payment method that doesn't process immediately (see "How long will it take to process my payment?"), you'll need to add the processing time to the delivery estimate for the most accurate shipping time frame.

Shopping Cart & Checkout > Shipping
Do you offer free shipping?
Shipping is never free. Shipping costs vary widely depending on what you buy and where you are. "Free shipping” means an online store must charge everyone higher prices just to offset the cost of shipping bulky parts to a few customers in exotic locations.

Shipping carriers must be paid for their work. We think it makes more sense to set part prices low and allow you to see the actual cost of the shipping decisions that you make. To minimize shipping costs, choose parts that can ship from the same location. See "Which parts cost least to ship?"

Shopping Cart & Checkout > Shipping
Will my order ship today?

Shopping Cart & Checkout > Shipping
How much does shipping cost?10
Add items to your shopping cart, then enter your country and postal code. Choose from the options shown, ordered cheapest to fastest. (You do not need to enter any personal or payment information to view shipping prices.)
shipping cost

Shipping costs reflect the size and weight of the parts, your location, and current carrier rates (including the discounts you receive by having a high-volume store arrange shipping for you). To minimize shipping costs, choose parts that can ship from the same location. See "Which parts cost least to ship?".

Shopping Cart & Checkout > Shipping
Will I have to sign for my package?
For most packages, your signature is not required. The carrier may require a signature if the driver thinks leaving the package unattended may not be safe.

For parts that are shipped truck freight (large body parts, for example), a signature is required. Truck freight carriers will contact you at the phone number provided on your order to schedule a delivery. You must completely unwrap and examine these parts for any damage before signing. If there are damaged parts, DO NOT SIGN for the package - REFUSE it, then report the problem on the Order Status & Returns page.

Shopping Cart & Checkout > Shipping
What does "May take up to X days to ship due to Destination Address" mean?
A part you chose must be transferred to a location which can ship to you, which takes X days. You may see this message if your shipping address is a post office box (some warehouses don't ship mail) or you are in a different country (some warehouses can't ship internationally). Choosing a different part and/or a shipping address where FedEx can deliver may eliminate this delay.

Shopping Cart & Checkout > Shipping
Can I pick up my order at your nearest warehouse?
Parts must be shipped and cannot be picked up directly from the warehouse. The warehouses are specialized to ship parts and do not have customer service desks or storefronts to accommodate order pickups. You will need to have your orders shipped directly to you.

If you are in a hurry to receive your parts, there are usually expedited shipping methods available. If you're concerned about the cost of shipping, please see Which parts cost least to ship?.
Shopping Cart & Checkout > Address and Contact Info
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Shopping Cart & Checkout > Address and Contact Info
I've ordered before, do I have to type my address again?a
Enter your email address and either the order number or postal code (zip code) from a past order, click "Remember Me," and your address information will appear. For your security, we do not store credit card numbers.
remember me

Shopping Cart & Checkout > Address and Contact Info
Can I ship parts to someone else?b
Yes, un-check the "Same as Shipping Address" box below "Billing Address" on the check out screen.
ship to someone
You may enter any shipping address you like but the billing address on the order must match your credit card company's records.

Shopping Cart & Checkout > Address and Contact Info
Why do you need my full name?
Carriers require your full name in order to deliver the package (businesses should enter their full business name). If the full name isn't entered on the order, your package may be delayed, returned to us at your expense, or even abandoned (with no refund due) if the cost of the part is less than that of return shipping.

Shopping Cart & Checkout > Address and Contact Info
Why do you need my email address & phone number?c
We send your order confirmation and shipment notification (with tracking numbers) to your email address. We use your phone number to contact you if there is a problem processing your order or if the carrier needs to reach you regarding the delivery of your package.

Shopping Cart & Checkout > Address and Contact Info
How do I provide the importer of record for my international shipment?
The shipping address you enter on our website will be used as the Importer of Record on the commercial invoice.
Shopping Cart & Checkout > Payment

Shopping Cart & Checkout > Payment
How do I use a discount code?d
Enter your discount code in the "How did you hear about us" box without any other numbers or characters. Discounts cannot be applied once an order is marked as shipped.
how hear

Or, if you are logged into your account (see "How do I log into my account?"), click the discount code to apply it to your shopping cart.

To enter your discount code after an order is placed, go to the Order Status & Returns page, enter your order number and email address or phone number, and click "Find Order". Enter your discount code into the "How did you hear about us?" box at the top of the page. We will resend your order confirmation email with your updated total if the discount code is valid.
how hear

If there is already information in the box, you can erase it and add your discount code. If the field is grayed out, that means you already have a valid code applied to your order or your order has already shipped. Once any part of your order ships, you are no longer able to make changes to it.

For help locating your discount code, see "How do I view my discount code or store credit?"


Shopping Cart & Checkout > Payment
What payment methods do you accept?e
We offer multiple payment options, including:
  • Discover, Diners Club, MasterCard, Visa, American Express, and PayPal. (These companies pay us in US dollars. If your account is in another currency, they will make the exchange and may charge you a fee)
  • Paper checks (US or Canadian dollars) and electronic checks (US dollars)
  • Canadian customers of the Bank of Montreal, CIBC, Desjardins Credit Union, HSBC, Laurentian Bank, National Bank of Canada, RBC, Scotiabank, and TD may use their bank’s online “Bill Pay” service.
  • Interbank (wire) transfers (US dollars, British pounds or euro)
  • Cash (at Wells Fargo branches in the US, and BMO offices in Canada)

After your billing address country is selected, see available payment methods by clicking the payment drop-down on the checkout screen.
choose payment

We do not accept COD orders. You will receive an order confirmation email once your order is placed.  The email will explain how to submit your payment if you choose a method other than credit or debit card, PayPal or electronic check.


Shopping Cart & Checkout > Payment
How long will it take to process my payment?
We send your order to our warehouse(s) once we receive your payment. Here are the average processing times in business days (Monday - Friday) for each payment option:

Payment MethodsProcessing Time
Credit or Debit CardImmediately
PayPalImmediately
Gift Certificate or Store CreditImmediately
CIBC Bill Pay2 business days
Electronic Fund Transfer2 business days
Scotiabank Bill Pay2 business days
Cash at Bank of Montreal2 business days
BMO Bill Pay2 business days
£ Bank Transfer2 business days
Cash at Wells Fargo Bank2 business days
TD Canada Trust Bill Pay
3 business days
RBC Bill Pay
3 business days
HSBC Bill Pay
3 business days
National Bank of Canada Bill Pay
3 business days
Desjardins Bill Pay
3 business days
Laurentian Bill Pay
3 business days
€ SEPA Transfer
< 4 business days
Check or Money Order (Paper or Electronic)
< 5 business days
Wire Transfer< 5 business days


Please note: If you pay by credit or debit card, we won't charge you until your order ships. However, you may see a pending charge on your statement as soon as the order is placed. This is a pending authorization, which means your card issuer placed a hold on your funds, but RockAuto does not receive funds until that transaction posts.

Shopping Cart & Checkout > Payment
I'm worried because you charged my card even though my order did not go through!
We charge your credit card when your order ships.

When you click "Place Order," we ask your bank to approve the card information and the order total. If your bank authorizes the transaction, but your order won't process for some other reason (for example, because your bank told us the billing address you entered doesn't match their records), we'll automatically send a "void" request to your bank within 2 hours. The void request explains that we will not charge your card.

Some banks put an immediate "hold" on your account in response to an authorization request, but will wait hours or days to process a "void." Pending authorizations are temporary holds by your bank, not RockAuto, and your bank is responsible for releasing the funds back to you.

Shopping Cart & Checkout > Payment
How do I use my Gift Certificate or Store Credit?f
Select "Gift Certificate" or "Store Credit" from the payment drop-down, enter your code in the "Code" field, and click "Add Payment". If there is an additional amount due on the order, you will be prompted to enter another payment method for the balance.
drop down menu with payment options displayed

Or, if you are logged into your account (see "How do I log into my account?"), click store credit button in the payment section to apply your Store Credit.

Store Credits and Gift Certificates expire five (5) years from the date of issue. Purchase Gift Certificates here.

For help locating your Gift Certificate or Store Credit code see "How do I view my discount code or store credit?"


Shopping Cart & Checkout > Payment
Can I use multiple payment methods on one order?g
Yes (up to four, not counting Gift Certificates/Store Credits). Check the "Split Payment" box, select your first payment method, enter its information and the amount you wish to be applied to it, and click "Add Payment". Then repeat to specify other payment method(s) for the remaining balance.

Your payments will be shown in the "Payments" section. Click remove next to a method if you decide not to use it.

To specify a payment method for the remaining balance (shown in the “Amount” box), choose the method, enter in any necessary information, and click "Place Order".

         split payment check box

We will begin processing all of your payments when you click "Place Order." We will ship the parts when the order is paid for in full, and when all payments have been confirmed. See: "How long will it take to process my payments?"

Your billing address must be the same for all payments you use.

Shopping Cart & Checkout > Payment
How do I view my discount code or store credit?
We send discount codes and store credit codes via email. If you deleted the email, you can access your code(s) through your Account.

If you have an account:
Log into your account (see "How do I log into my account?"). If you have a valid discount code or store credit associated with your Account email address, the code will appear under the "Account Activity" tab.

If you don't have an account:
You must create one to view any discount or store credit codes. It only takes a few minutes to create (see "How do I create an account?"). Be sure to create your account using the same email address with which you normally place orders. Then, when you log into your account, you will see any codes associated with that email address under the "Account Activity" tab -- even if we sent them to you before your account was created!

Shopping Cart & Checkout > Payment
What's a "Security Code"?h
For a MasterCard, Visa, or Discover, the security code is the last three digits printed on the signature panel on the back of your card.
MC & Visa code
For American Express, it is the four digits printed on the front of the card, above the account number.
Amex code

Enter this code in the "Security Code" box:
security code

Shopping Cart & Checkout > Payment
What are Verified by Visa / MasterCard SecureCode / Discover ProtectBuy / American Express SafeKey?
Verified by Visa, MasterCard SecureCode, Discover ProtectBuy and American Express SafeKey are extra fraud prevention services provided by credit card issuers to prevent unauthorized, online use before it happens. If your bank participates, you may be directed to another page to confirm your identity, after clicking place order.

If you previously enrolled in your bank's program, the form will ask you to enter your password. You must complete this step to complete checkout. If you do not remember the password, you can click on "Forgot Password."

If you are not enrolled, the message will invite you to activate the service. You may do so (answering whatever questions the bank asks), or choose "Activate Later." Your order will process normally in either case.

RockAuto does not see any information you enter in response to these messages since it is transmitted directly to your bank. This service should work on any Internet-enabled device. However, you need to ensure that Cookies and JavaScript are enabled and pop-up blockers are disabled on your computer first. This may not be possible on some mobile devices. For more information, visit Verified by Visa, MasterCard SecureCode, Discover ProtectBuy, and American Express SafeKey.

Shopping Cart & Checkout > Payment
Where do I find my bank routing and account numbers?
Your routing number is the nine-digit set of numbers printed on the bottom-left of your checks.

Your account number is usually the set of numbers just to the right of the bank routing number (although on some checks the check number will be printed between the routing and account numbers).
Check image

Shopping Cart & Checkout > Payment
Will I need to pay duty or tax when my package is delivered?
If tax is identified by name (GST/HST in Canada, VAT in the EU, etc.) on your order, we will collect it (and any import duties, brokerage fees, and carrier shipping charges) for that package. The carrier will deliver that package with no additional charges. Our tax ID appears on order confirmations so that tax-exempt customers may reclaim the tax. If you return the product we will refund the tax, but we can never refund import duty.
duty tax

If we are not tax-registered in your country, you own the package when it leaves our warehouse. We offer a "Pre-Pay Customs Charges" option when possible – you pay us, we pay the carrier, the carrier pays the customs authorities and delivers your package with no additional charges. Check this box and duties and taxes will be added to the order:
duty tax

The Pre-Pay option is available to consumers in certain countries outside of North America where RockAuto doesn’t have a tax account. For those shipments no tax ID will appear on our invoice and you will NOT be able to claim what you paid us as an “input tax” credit, nor will the tax be refunded if you return your purchase. Enter your tax ID number and we'll pass it on to the carrier to help ensure proper credit for taxes they collect from you. If you choose not to pre-pay taxes, and pay the carrier instead, the carrier’s invoice WILL have a local tax ID that can be used for local filing. Carriers may charge additional "advancement fees" to handle these payments.
duty tax

If no "Pre-Pay" option appears for part of your order, please contact the carrier or your local customs office before placing an order to ask what charges may apply.

International postal carriers always collect applicable tax and import duty (and usually a surcharge) at delivery, so we cannot offer "Pre-Pay" at checkout for mail shipments. If you opt to have parts shipped to an international destination by mail, you own the package when it leaves our warehouse – please be prepared to make a payment upon delivery.

Duties and taxes are considered package by package, even if they are associated with the same order. If your order ships in multiple packages “Pre-Pay” will only apply to eligible packages. The checkout page will tell you which packages are eligible for “Pre-Pay” and which you will need to pay for at delivery.

Shopping Cart & Checkout > Payment
Why are you charging sales tax on my order?
We collect tax on orders shipped to states where we have a physical presence (e.g. Wisconsin), and to states which, citing a Supreme Court decision (South Dakota v. Wayfair), force out-of-state retailers to collect tax.

If your shipping address is in a state that requires us to collect tax, but you qualify for a tax exemption under the laws of that state, see What if I'm tax exempt?

Shopping Cart & Checkout > Payment
What if I'm tax exempt?
First, enter a shipping address and select your shipping method on the check out page. Then, if tax appears on your order (that is not an "input tax" you can reclaim, such as GST in Canada), check the "tax exempt" box:
duty tax

Questions your state requires will appear, and then we'll display your answers on your state's exemption form for you to electronically sign (or you'll be asked to confirm a form you completed for a previous order remains valid).

We will not process your order, or your payment, until you complete the form (or, if you are not able to provide the required information, allow us to collect tax). Alternatively, you may also save a tax exempt shipping address to a RockAuto account if you have one (See:"What are the benefits of creating an account? ").

If you've already placed your order, we are not able to apply a sales tax exemption. However, you may be able to request to cancel your order using our Order Status & Returns page (See, "How do I cancel my order?"). Then, you can place a new order with your tax exemption.

If you are not able to cancel your order, we are not able to refund any sales tax.
Sours: https://www.rockauto.com/help/?page=3

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