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HURRICANE DAMAGE? DKI Has You Covered 24/7 Nationwide!

DKI’s national licensed and credentialed network provides quality emergency response and full-service property restoration services, including containment and infection control services to reduce the spread of COVID-19 and other viral threats.


Scroll below for more of our emergency restoration services…



Whether it’s caused by a broken kitchen pipe, a flood, or sewer backup, water damage is the most common form of property damage. It can also be the most destructive. At DKI, we provide emergency restoration services within two hours of your call. Our experts use industry-proven water mitigation and drying techniques along with top-of-the-line equipment to restore your home or business.

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Experiencing a house fire is traumatic; the damage it causes, though, can make it feel like that trauma is haunting you. The fire damage restoration contractors at DKI will respond to your call within two hours to assess the damage. From there, our experienced team will implement a plan to restore your home.

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Our disaster recovery team at DKI is industry-certified to provide quick, 24-hour response to damage caused by a storm’s violent winds, torrential downpours and destructive lightning. We’ll minimize the damage and secure your property to lower your repair costs and limit the contents damage of your home or business.

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Mold, asbestos and other hazardous materials create a toxic environment that can make you and your family severely sick. Our team at DKI has the knowledge, training and experience to fix these environmental hazards so your whole household can breathe easier. During our assessment, we’ll also identify any other areas of your home that are at risk of these hazards to ensure all are treated.

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When hospitals or medical facilities are hit by a natural disaster, they require a specialized response team that can contain and control infectious diseases throughout the restoration process. At DKI, we’ve partnered with Gearhart & Associates, LLC to ensure our infectious disease control teams have all the training they need to do effective work while keeping themselves and others safe.

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DKI has teams in over 200 locations throughout the United States to ensure we can dispatch one of our 24-hour response teams anytime, anywhere. Not only will our licensed contractors keep you informed every step of the restoration process, we’ll also work with your insurance company to ensure you get the coverage you need.

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Our DKI teams can assess the damage done to your personal items, whether caused by a natural disaster or hoarding, to help you identify what is salvageable and provide you with high quality restoration services. We’ll keep you updated on the status of your items as we clear out, clean, and treat your personal items with care.

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The professionals at DKI can remove trees and shrubs on a wide range of property sizes. We also offer post-removal services to help restore your property’s landscape. Whether your tree is rotted, fallen, or infested, we’ll clear it out in no time.

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At DKI Services, our core purpose is restoring your peace of mind. With over 45 years of experience, we are one of the oldest and largest restoration specialists in North America. With the highest industry standards required to join our network, we have built our legacy on a foundation of quality, trust, and local presence with the advantage of national support. In the unfortunate event that you require our remediation services anywhere in the U.S., we are on call and ready to respond 24 hours a day, seven days a week, including all holidays. From mitigation and remediation to recovery and reconstruction, DKI can guarantee that every one of our service providers will provide the highest quality residential or commercial disaster restoration services possible. We are equipped with the finest tools, best practices and many resources that allow our national emergency response teams to handle any size loss from start to finish.


“It really launched us into a different realm of opportunity than of what we had been before. The number of relationships that I’ve built over the last 15 years is pretty amazing. It’s something I never would have gotten anywhere else.”

Gary Swenson
United Services by Permaco

“I think overall, the greatest benefits as a company we’ve acquired are the resources through our affiliation with DKI. It’s the relationships we’ve been able to develop with DKI Franchises in and around our area who are there to assist in growing our business. We’ve been in situations where we didn’t just need equipment or additional labor; we needed operations, business development, and sales & marketing advice. DKI Franchises are the guys that I go to that are willing to lend a hand.”

Justin Tubero
Alliance DKI

“One of the biggest reasons I had joined was, as a local “mom and pop”operation for 35 years, we were in the local market and we did pretty well, but in order for us to the take the next step forward and take a piece out of corporate America, whether it be the claims process or the camaraderie of an organization, we needed DKI. All expectations have been met so far. It’s a great organization with a lot of brotherhood, especially in our chapter in the Northeast.”

Jim Sandone
Delaware County Janitorial & Fire Restoration

“I’ve been a part of DKI for 18 plus years. Originally, I joined to get the camaraderie and learn from other people who are in same business I’m in. Over the years, I’ve gotten a tremendous amount of value from the association and friends I’ve made over the years. There have been over 500 jobs I’ve worked on with other DKI franchises. With larger losses, I’ve been able to bring in other DKI franchises. DKI has been very good for my company and I’m sure the others would say the same.”

Dennis Blake
Better Floors & Restorations

“A company that truly represents quality, good workmanship.”

Brenda Gallion

Five Star Restoration & Construction


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DKI Canada Ltd. Careers and Employment


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Project Manager Assistant

Waterdown, ON

$55,000 - $65,000 a year

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Skilled Labourer/Renovator

Waterdown, ON

$25 - $30 an hour

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Waterdown, ON

$18 - $22 an hour

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Communications Coordinator

Oakville, ON

$50,000 a year

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Project Manager

Ajax, ON

$75,000 - $95,000 a year

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Montréal, QC

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Restoration firm suing DKI Canada over termination of agreement

Restoration firm DKI Canada Ltd. is being sued in British Columbia by Coquitlam-based Canstar Restorations Limited Partnership, a former member of the DKI network.

Allegations in the lawsuit have not been proven in court.

Until 2020, Canstar was operating multiple DKI restoration locations in B.C. Canstar approached DKI to discuss expanding into Calgary, Supreme Court of B.C. Justice Diane MacDonald noted in Canstar Restorations Limited Parnership v. DKI Canada Ltd., released May 19.

“If that could not be negotiated, Canstar wanted to market itself in Calgary under its own name, Canstar Restoration,” wrote Justice MacDonald. “In response, DKI terminated the agreements between itself and Canstar. DKI allegedly contacted Canstar’s clients to inform them of the termination of the agreements. Canstar argues this was designed to cripple its business in favour of DKI and a new franchisee.”

Justice MacDonald’s did not rule on the merit of the allegations contained in Canstar’s lawsuit. Instead, her ruling denies an application by DKI to have a stay of proceedings — meaning the Canstar lawsuit would be stopped with the potential of being re-started — in B.C.

DKI argued that the lawsuit should be heard in Ontario court, an argument that Justice MacDonald rejected.

Canstar is alleging breaches of contract, breaches of the duty of honest performance at common law, plus breaches of duties of good faith and fair dealing under the B.C. Franchises Act. DKI is counter-suing for breach of contract. None of these allegations are proven.

Key to DKI’s argument about hearing the case in Ontario is the following clause in DKI’s agreement with its members:

“This agreement and the rights, obligations and relations of the parties shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. The parties agree that the Courts of Ontario shall have exclusive jurisdiction to entertain any action or other legal proceedings based on any provisions of this agreement. Each party hereby attorns to the jurisdiction of the Courts of the Province of Ontario.”

Justice MacDonald ruled that clause in the agreement is not enforceable due to section 12 (1) of the B.C. Franchises Act, which states:

“If a provision in a franchise agreement purports to restrict the application of the law of British Columbia or to restrict jurisdiction or venue to a forum outside British Columbia, the provision is void with respect to claims arising under a franchise agreement to which this Act applies.”

This does not necessarily mean that there actually is a franchise arrangement between DKI and Canstar, Justice MacDonald wrote.

“Whether a franchise relationship exists will be determined after a review of the complete evidentiary record before the trial judge. Nevertheless, I am persuaded that Canstar has established a reasonable basis on the record that a franchise relationship exists.”

Canstar does not operate in Ontario.

From 2011 through 2020, Canstar operated a DKI restoration business in B.C. under the name Canstar-DKI. Canstar paid an initial fee and continuing royalties to DKI. In return, Canstar had the privilege of using DKI’s name.

Instead of providing restoration services directly, DKI contracts with companies to operate DKI restoration businesses. DKI collects fees from these companies in return for the use of the DKI brand, provision of a client base, and some assistance. In return, the companies are expected to comply with DKI operating requirements.

Much of the 51-page court ruling released May 19 discussed the Pompey test, named after the Supreme Court of Canada’s 2003 ruling in Z.I. Pompey Industrie v. ECU-Line N.V.

The Pompey decision arose from a foreign company that tried to sue a Belgian shipping company in Canada. The plaintiff, Polyfibron Technologies Inc., alleged that its cargo was damaged. The cargo was supposed to have been shipped by sea from Antwerp to Seattle. The cargo was offloaded in Montreal and shipped by rail to Seattle.

The Supreme Court of Canada ruled in 2003 that Polyfibron’s lawsuit against ECU-Line should be stayed in Federal Court. In support of its decision, the Supreme Court cited a clause in the bill of lading stipulating that disputes are to be tried in Belgium.

“Once the court is satisfied that a validly concluded bill of lading otherwise binds the parties, the court must grant the stay unless the plaintiff can show sufficiently strong reasons to support the conclusion that it would not be reasonable or just in the circumstances to require the plaintiff to adhere to the terms of the clause.  In exercising its discretion, the court should take into account all of the circumstances of the particular case,” Supreme Court of Canada Justice Michel Bastarache wrote in Pompey.

In the Canstar case, in order to meet the Pompey test, DKI would have to convince the B.C. court that the forum selection clause is enforceable while Canstar would have to show “strong cause” as to why the forum selection clause should not be enforced, wrote Justice MacDonald.

DKI argued that the B.C. Franchises Act would only apply if DKI actually exercised significant control or actually provided significant assistance to Canstar. DKI argued it is an association of independent business owners whose members decide the rules governing the DKI business. Local operators of DKI businesses may vote on matter such as DKI’s membership structure, bylaws, and fees.

For its part, Canstar argued DKI enabled Canstar to access DKI’s national client base of insurers. DKI negotiated contracts with insurers’ clients on behalf of its members, collected funds for services, provided accounts receivable billing services, rendered collection services if clients did not pay, and operated a central phone line to provide emergency service referrals, Canstar argued.

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