Prescriptions & refills
Frequently asked questions
I received several refill reminders at the same time – how should I respond to refill my prescriptions?
Please take a look at the refill reminders and see what letter or number the text is asking you to reply with. Then send a unique text for each prescription with the number or letter for that prescription only. For instance, if you got three refill reminders, telling you to respond with 1, 2, and 3 to refill, you should reply by typing 1 and sending the text, then 2 and sending the text, and then 3 and sending the text.
The system will not place your refill orders if you send all the numbers or letters in one text.
What prescriptions can I refill?
Once you try to place a refill order, the mobile app or Web Pharmacy will let you know if there are any prescriptions that you cannot refill. An example when this will happen is when you try to refill a schedule 2 drug using the mobile app or Web Pharmacy.
You will be notified if you order contains prescriptions that are expired or do not have any refills remaining. You will be able to place the refill order in such cases but your pharmacy may contact your doctor before processing your order.
Can I add multiple prescriptions to my refill order?
Yes, you can refill multiple prescriptions at once. Please follow the steps highlighted below:
Using the Mobile app
- Log in to the mobile app and go to the “Refill from List” tab.
- Select a prescription you want to refill.
- Next, click on the “Order refill” button, this will take you to the “Order details” page.
- On this page in the upper right-hand corner there is a plus sign icon which you can click on to add any additional eligible prescriptions to your order.
Using the Web Pharmacy
- Log in to the web pharmacy and go to the prescription tab.
- You can click on the 'Order refills' button to automatically select all prescriptions that are ready to be refilled.
- Select a prescription that you want to refill and click on the 'Refill' button.
- Once you are on the 'Refill order' screen, click on the 'Add or edit prescriptions' link present in the header of 'Prescriptions to be refilled section'.
I got a refill reminder with instructions to reply with letters rather than numbers. Is this normal?
Yes! When we send refill reminders for more than one prescription at a time, the system identifies which script you are refilling by using the number or letter you reply with. We call these “tie-breakers”. If you have more than one open refill reminder, you will see a message asking you to reply with A and Z, for example, instead of 1 and 9.
How do I answer a refill text message?
To request a prescription refill through text, please respond with the number listed in the initial text. For example, usually the message says, "Reply 1 to refill, 9 for no more reminders." To refill, reply with 1. If you get two messages, and the first says “Reply with 1 to refill” and the second says “Reply with 2 to refill”, you should reply with 1, and then press send. Then, respond with 2 and press send. Each number needs to be sent in their own separate text message so both of your refills will be placed. If you send words, characters, or spaces the automated system will not understand the command and therefore the refill will not go through.
I accidentally responded incorrectly, how do I get texting notifications back for this prescription?
To restart your reminders and to order your medication refill, you can simply respond to any text message from the pharmacy. Please be sure to only text the Rx number, with no additional characters or letters. If that does not work, you can call your pharmacy directly to refill the prescription. Once the prescription is refilled, you will get the notifications.
Can I manage my pet's prescriptions?
Yes! You can manage your pet's prescriptions if they are on file at Vons. You can add your pet to your account by going to Family Care option and adding the pet there. You will need to know your pet’s date of birth as recorded at the pharmacy as well as the prescription number from one of their current prescriptions.
The date of birth for your pet must match what the pharmacy has on record, otherwise our system will not be able to create the account. If your pet is over 18 years old, you will need to contact the pharmacy directly and have them change the date of birth to a minor’s birthdate so you can add them as a minor.
In addition, some pharmacists might add invalid characters and numbers to the pet’s name, for example, Fluffy (K9). Unfortunately, these special characters will prevent your pet from being registered successfully. To fix this your pharmacist will need to update your pet’s name to not include these special characters and numbers.
Can I view my fill history in the app?
If you select a prescription from the Rx List, the fill history section on the Drug details page will display your fill history from the time that you first created your account onwards.
I can’t find my prescription on my Rx list – where did it go?
Prescriptions may disappear for a few reasons:
1) The script may be hidden.
To unhide the script, go to your prescription list, tap the icon with 3 bars and an arrow on the top right hand side of your screen, and choose Unhide prescriptions from the pop up list.
2) Your script may be expired or have 0 refills left.
The system hides expired or 0 refills left prescriptions after a year. If you call the pharmacy, they should still have it on file and can give you the information.
You can change your hide/unhide settings by going to Account and toggling the Hide expired prescriptions and Hide zero refill prescriptions on or off.
3) Your script may be in a pending status.
For instance, it may have been sent to the doctor for approval or be under review by the pharmacy. In these situations, if you wait for a period of time, the script should show up again in your list. If you have concerns, please call the pharmacy to check on the script.
How does my MedSync work?
Your MedSync prescriptions are grouped in the “Prescriptions List” under the heading “MedSync Prescriptions.” This section appears above the other prescription categories.
If you click on “Next Pick Up” date, you will see a list of your prescriptions.
You can view each prescription by tapping on the name. You do not need to refill these prescriptions, and you will not get refill reminders about them.
Once the prescription has been filled, you will receive a pick up notification letting you know that they are ready for pick up.
If you want to make changes to your Medsync prescriptions, please contact your pharmacy directly.
Frequently asked questions
What prescriptions can I refill using the Web Pharmacy?
While nearly all prescriptions can be filled through the Web Pharmacy, there are a few that cannot due to various state regulations. If you try to refill one of these prescriptions, the Web Pharmacy will inform you that it cannot be refilled. If you have any questions about these prescriptions, please contact the pharmacy.
Can I set up reminders to take my medicine?
Yes, you can. You can sign in to the Web Pharmacy and go to the "Reminders" option on the menu to set up reminders to take medications.
Alternatively, you can also set up reminders to take medications on time from the prescription details screen.
Can I change my reminder settings to show prescription names instead of prescription numbers?
Yes, you can choose to have prescription names shown in your reminders instead of prescription numbers. TO do so:
- Please sign in to the mobile app or the Web Pharmacy and go to 'Reminders'.
- Go to the 'Settings' section.
- Turn on the 'Show full prescription names in notifications' setting.
You can simply reply with 'P' to any of our text messages from your registered mobile number to receive a link to manage your preferences.
What else can I change?
You can easily manage a number of preferences in the Account Page of your Web Pharmacy. These include:
- Time zone
- Phone number
- Email address
- Hiding and showing prescriptions in your prescription list
- Language (if available)
To manage the timing and frequency of your notifications, go to the Reminders option on web page.
The Web Pharmacy goes beyond the text experience and provides you with more functionality and control. With the Web Pharmacy, you can order refills from a list, view Rx history, manage reminders and much more.
Refill from Prescription List
My Prescriptions displays the list of all your medications along with prescription number, dosage, quantity, fills left and expiration. You can refill directly from your prescription list.
Refill by Typing Prescription Number
You can refill your prescriptions without logging into the app by typing in your prescription information.
Transfer Prescriptions from other Pharmacies
You can easily transfer prescriptions from other pharmacies outside Vons to a Vons pharmacy.
Find a Pharmacy
Pharmacy Locator allows you to easily find a pharmacy. The feature includes: get directions, pharmacy hours, contact information (with click-to-call functionality), and service offerings (clinics, flu shot, and more).
Manage Doctor Information
My Doctors allows you to organize your doctor/patient relationship. You can see your Healthcare provider's contact information and call or fax the doctor directly.
Manage Account Information
Within My Account, you can easily set up reminders manage your notification preferences, and more.
Vons Pharmacy App
It’s easy to manage your prescriptions on the go — anywhere and anytime — with Vons convenient Pharmacy App.
• Refills — Request a refill by entering your prescription number
• Transfers — Transfer your prescriptions to any Vons Pharmacy
• Prescription Management — Easily view and manage prescription details including dosage, refill status, expiration date, prescribing physician, pharmacy location and more
• Notifications — Opt in to receive instant notifications and texts reminding you when prescriptions are due for a refill.
• Pharmacy Locator — Find a Vons Pharmacy near you by entering your ZIP code or using your current location
• Account Management — Set up and manage accounts for each of your family members in one place
• Appointment Management — Create appointment reminders and add your prescribing physician’s information for easy access
Bug fixes and UI improvements.
Ratings and Reviews
Does what I need it to do, manage family Rx too
Covers all the basic fairly well, online refills by list or bottle, request renewal from my doctor, pay for Rx in app and most imports during COVID-19, request mailing/delivery through the app.
Over all much better app than Rite Aid’s app and a little less usable than CVS’s app. In short very good app, covers the basics well, but short of earning a ‘Great App’ or 5-star rating.
Slow, awkward, and inaccurate
It takes forever to log into this app on my iPad. Just sits there saying “Processing” and half the time makes me try again after waiting, or cannot log me in at all. Once I am logged in switching pages or selecting different family members takes just as long.
Info about last refill dates is often inaccurate.
I cannot request delivery of prescriptions for my husband and myself in one transaction, forcing me to checkout twice and pay delivery fee twice.
Needs an update...
Using this app on my iPhone 8 Plus is hit and miss, it’s very frustrating how long it takes to load if it will load and sometimes not even log in. Please update the app because I would really like to keep using it if it works right.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Albertsons Companies, LLC
- 14.1 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Age Rating
- 17+ Infrequent/Mild Alcohol, Tobacco, or Drug Use or ReferencesFrequent/Intense Medical/Treatment Information
- This app may use your location even when it isn’t open, which can decrease battery life.
- © mscripts, LLC 2021 and Vons, LLC
With Family Sharing set up, up to six family members can use this app.
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