Your estimated time of restoration (ETR) is based on the best information we have right now. It may take us some time to determine the extent of damage - especially during a storm.
Field Crews Dispatched
Your Outage Is Reported
We have crews on site clearing debris and making repairs. Note that the cause of an outage may be some distance from your property, so you may not see crews. If you do, please follow any instructions they may provide, and remember: stay safe; stay alive.
Follow Safety Instructions
Safety Analysis Conducted
Crews Are Making Repairs
Likely Outage Cause Analyzed
This tool will help explain what goes into each step of an outage and give you a better understanding what our crews are doing to restore your power every step of the way.
We have made repairs to address your outage, and our crews continue to work 24/7 to improve reliability.
Approximate ETR Generated
What Are the 5 Stages of Your Power Restoration?
Damage Assessment Performed
Repairing Outage Cause
We are working to determine the cause of the outage and the best course to safely restore your power.
Mobilized Damage Assessment Crews
Analyzing Your Outage
We will update your ETR once our team has ensured public safety and made a detailed damage assessment.
Clean-up in process
Prioritizing Power Restoration
Learn how Consumers Energy prioritizes power restoration in your area. We start with securing public safety. Company representatives may be sent out to secure or guard downed power lines that threaten safety. The damaged areas are prioritized and field crews are assigned to the specific areas to restore power.
You can also call us at 800-477-5050 to report your power outage. When you call you can choose to use our automated system or speak to a Customer Service Representative.
Please be prepared to provide the specific address or location of the outage so our repair crew can get there as quickly as possible.
If you see a downed wire, please call 9-1-1 and then call us at 800-477-5050. Stay safe: never approach a downed wire.
Check your status onlinefor current information about your outage, along with your estimated restoration time. Use our interactive Outage Mapto see the extent of outages statewide, along with updates about restoration in your area.
You can also call us at 800-477-5050 and use our automated system or speak to a Customer Service Representative (CSR). Note that CSRs have the same information about outages that we offer online.
Please note: All restoration times are only estimates and represent the best information we have at that time.
Regardless of the cause, you can be assured we’ll be there to restore your power.
Press START and then click (or tap) the areas of the chart to learn moreStart
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1 - 50
51 - 200
201 - 1,000
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0.1% - 0.5%
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10.1% - 15.0%
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greater than 25%
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